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Outcome Surveys Overview

Outcome Surveys allow you to collect clinical outcome data from patients through automated email or text workflows.

These are typically standardized assessments used to measure patient progress over time.

Why Outcome Surveys Matter

Outcome data helps your organization:

  • measure patient improvement

  • track clinical effectiveness

  • support reporting (e.g., MIPS or internal benchmarks)

They provide a structured way to understand whether care is producing meaningful results.

How Outcome Surveys Work

Outcome Surveys are:

  • built as forms (e.g., PROMIS, custom assessments)

  • sent to patients via email or text

  • completed through a secure link

Each survey is tied to:

  • a patient

  • a case

  • a specific point in the care journey

This allows responses to be tracked and reviewed over time.

When Surveys Are Sent

Surveys can be automated based on your preferences, like:

  • after the initial evaluation

  • at regular intervals (e.g., every 2 weeks or every 5 visits)

  • at discharge

These are configured during setup and can be adjusted based on your clinical workflow.

What Surveys Can Include

Common examples include:

  • PROMIS (General Function, Upper Extremity, Pain Interference)

  • condition-specific assessments

  • custom-built surveys

Additional forms can be created if your organization has specific reporting needs.

Viewing Results

Outcome responses can be viewed at the patient level, or in aggregate at Care Direct > Outcome Surveys. This allows your team to:

  • review individual progress

  • compare scores over time

  • identify meaningful improvement

Second Door also supports tracking concepts like MCID (Minimally Clinically Important Difference) to help determine whether changes in scores are clinically meaningful.

Setup Notes

  • Outcome Surveys are configured on request (please reach out to Second Door support for more information)

  • They are not automatically enabled for all customers

  • Delivery is handled through messaging workflows (email/SMS)

If your organization wants to collect outcomes, the Second Door team will help configure the appropriate surveys and automation.

Best Practices

  • Start with standard, validated measures (e.g., PROMIS)

  • Keep survey cadence consistent

  • Use results to inform clinical and operational decisions

If you plan to use outcomes for reporting or compliance, align on your measures and timing early in onboarding.