Notifications

The Notification Center

Click the bell icon in the top bar to open your Notification Center. Every notification you're subscribed to appears here, newest first, and the red badge shows your unread count. New notifications arrive in real time.

Choosing which notifications you get

Navigate to Settings (cog wheel at bottom-left) > Notifications in Second Door to control your subscriptions.

Your changes apply only to you. Adjusting your settings never affects your teammates.

Notifications are grouped into seven categories, each with ready-made options you can toggle on or off:

• Leads — new leads, leads assigned to you, and status changes on your leads
• Conversations — conversations assigned to you, new messages, and failed text messages, plus Petey hand-offs if your practice uses Petey
• Comments — mentions, replies, and resolved comments
• NPS — new NPS responses, including by score range
• Outcome Surveys — completed surveys, plus significant improvement or regression
• Intakes — completed patient intakes
• Resources — new locations and new providers added to your organization

How to limit responses to your locations or your providers

NPS, Outcome Surveys, and Intakes each offer the same three levels:

• All — every response in your organization.
• At My Locations — only responses from patients at your locations.
• Your providers only — only responses attributed to your providers. This one is named for its category: All My Responses under NPS, My Patients' Completed Surveys under Outcome Surveys, and My Patients' Completed Intakes under Intakes.

What the Conversations notifications tell you

• New Messages in My Conversations tells you when a new message arrives in a conversation assigned to you. If your practice uses Petey, this stays quiet while Petey is handling the conversation, and starts once the conversation comes back to your team.
• Petey Hand-offs applies only if your practice uses Petey. It tells you when Petey has stopped handling a conversation and it may need someone from your team to follow up.
• Failed Message Deliveries tells you when a text message your practice sent didn't reach the patient.

What the Outcome Survey alerts measure

Significant Improvements and Significant Regressions compare a completed survey against the patient's first survey for that case. They only notify you when the change is big enough to count as a real change for that survey, so small swings don't reach you.

How notifications reach you

Every enabled notification appears in the Notification Center. Email and browser push add two more ways to hear about it:

• Email delivers the notification to your inbox. When you enable a notification, Email is pre-selected. Uncheck it if you want notifications only in the Notification Center.
• Push shows the notification on your desktop even when you're on another tab. Your browser and your computer both have to allow it first.

Turning on browser push

1. Go to Settings > Notifications in Second Door.
2. Check Push on the notification you want.
3. Click Allow in the browser prompt that opens.
4. Click Save at the bottom of the screen.

If you close the browser prompt without allowing it, push stays off. Second Door shows a warning telling you the prompt has to be allowed. Check Push again to bring the prompt back, then click Allow.

Turning on notification sounds

Second Door can play an audio alert when a new notification arrives. Sound is off by default, and each person sets their own. These two buttons sit at the top of your Notification Center, to the right of the word Notifications, not on the Notifications settings page.

How to turn the audio alert on or off

1. Click the bell icon in the top bar of Second Door to open your Notification Center.
2. Click the mute/unmute button at the top, just right of Notifications. Unmuted plays an audio alert each time a notification arrives. Muted plays nothing.

How to repeat the audio alert every five minutes

1. Click the second bell icon, next to the mute/unmute button.
2. Second Door repeats the audio alert every five minutes until you clear the notification from your Notification Center.

Clear it by clicking the notification, or by clicking Mark all read at the top of the Notification Center. Until you do, the alert keeps repeating.

Custom notification rules

Build your own rule if the ready-made options don't meet your needs. All seven categories have an + Add Custom Notification Rule button.

A custom rule has four parts:

1. Name — call it something you'll recognize later.
2. Event — the type of activity that triggers it.
3. Filters — narrow the rule so it only notifies you for what you care about.
4. Delivery — choose whether it also goes to Email or Push. It always appears in your Notification Center.

You can deactivate a custom rule using its toggle without deleting it, or remove it with the trash icon.

Saving your changes

Notification settings don't save on their own. Click Save at the bottom of the screen to confirm your changes. If you navigate away without saving, your settings stay as they were.