Welcome to Second Door
Second Door is the system your practice uses to manage direct employer programs, consumer plans, patient leads, communication, video visits, and outcomes reporting.
It brings these workflows into one place so your team is not switching between disconnected tools or manual processes.
Why Your Practice Uses Second Door
Many practices rely on workflows that require multiple systems, manual follow-up, and limited visibility into performance.
Second Door helps your team:
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Capture and track new patient interest in one dashboard
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Convert leads into scheduled visits more consistently
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Manage employer-referred patients separately from insurance
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Enroll and bill cash pay subscription members directly
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Measure outcomes and patient satisfaction
For front desk and operations teams, this means fewer workarounds and clearer processes.
What You May Use It For
Depending on your role, you may use Second Door to:
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Manage incoming leads
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Help patients schedule
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Send or monitor marketing campaigns
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Track employer referrals
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Support membership billing
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Monitor NPS surveys and patient outcomes
Not every user has access to every feature. Your permissions are set by your organization’s admin and the plan your organization purchased.
How to Get Help
This knowledge base will continually grow with our platform, and is a great place to cover the basics. If you need additional support, you can always reach out to our support team using the 'Contact Support' link in the header above, or by emailing support@seconddoor.app.