When enabled, two-way SMS allows your team to communicate with leads directly inside their profile. If you don't have SMS enabled yet, please reach out to our support team.
Starting a Text Conversation
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Open a lead
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Click the SMS tab
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Click Start Conversation
The system:
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Sends a compliant introduction
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Manages opt-in requirements automatically
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Stores all messages on the lead profile
Why Clinics Use SMS to Improve Conversion
- Text messaging shortens the time between inquiry and appointment.
- Faster responses increase booking rates
- Patients are more likely to reply to a text than a voicemail
- Conversations stay tied to the lead record
- Staff can manage multiple conversations at once